Standard Products (●)
Products marked with a full dot (●) are standard products (normally available on short notice).
All other products are considered as "special".
Special Products (○)
Delivery times of "special" products and/or versions upon request. Special product versions can often be manufactured on demand to meet the customer's specific requirements. Please note that orders of "special" products cannot be amended or cancelled after having been placed, and that such products cannot be returned. This is why we recommend that only one piece is ordered at first in order to test it. A suitability cannot be guaranteed. The prices and specifications of these products are subject to change at any time without prior notification.
Products Available upon Request (#)
Availability, price and delivery times available upon request.
In addition, the same conditions apply as for the "special" product versions mentioned above.
Net Prices (x)
No discount can be deducted; no price reduction can be made.
Not Available (-)
These products cannot be manufactured for various reasons.
Shipping Dates and Transport
Delivery times or shipping/dispatching dates refer to the delivery day ex works. Delivery times and dispatching dates are provided as accurately as possible to the best of our ability but cannot be guaranteed. Regardless of who ordered and organized the shipping and bears the costs, the risk shall pass to the customer upon dispatch of the goods or their delivery to the carrier. Conventional penalties are therefore excluded.
Freight and Packing Costs : please refer to the "Prices".
Product Descriptions, Packaging and Labeling
Product names and descriptions do not necessarily represent the real dimensions and/or characteristics of the products. Weights are approximations only.
The way our products are labeled, packaged and shipped depends on their size, weight, shape, as well as the requirements and expectations of the majority of customers.
It is basically not possible to comply with customer-specific shipping and packaging requirements.
In view of the above there is no reason to send a claim and/or refuse acceptance of the shipment if the products have not been labeled and packaged according to your requirements or if packaging instructions have not been followed. Our processes must indeed be standardized in accordance with the usual and accepted practices in our industry.
Packing is charged at cost.
Our products do not have to comply with the packing regulations as our target customers are B2B businesses and not private and/or end consumers.
In general we shall not take back any item which has been sold, correctly delivered and in good condition.
Exceptions may only be made in special cases by prior agreement if the goods are in perfect condition.
If we have agreed to take back the goods by way of goodwill, administration and handing costs corresponding to 20% of the gross value of the goods will be charged to the customer.
The goods must be returned free of charge to our premises and at the risk of the customer.
The goods must be properly packed. Rework which is required as a result of defective packaging will be charged at cost.
The return of special product versions are excluded.
Returns of round duct connections (i.e. flanges, joining clips and overcollars) are also always excluded.
We are using since many years our own quality management system and have, for that reason, no official quality control certificates or an ISO certification. We herewith confirm that the METU products are manufactured according to the good engineering practices and specifications presently applicable to the Heating, Ventilation and Air Conditioning (HVAC) industry in Europe.
To avoid injuries we recommend that you wear protective gloves when handling our products.
Technical information and catalog information are based on our experience and have been determined under technically ideal conditions, or from information provided by our suppliers.
The provided information are guidelines only and do not exempt the users from conducting their own tests and trials. A legally binding guarantee that the product features and characteristics are suitable for specific applications cannot be derived from the information we provide. It is therefore necessary, before using our products, to determine their suitability for the intended use.
We reserve the right to bring technical and/or price changes without prior notice.
Guarantees for completeness and correctness cannot be granted.
With the publication of this document anterior METU-SYSTEM catalogs and price-lists expire and automatically become void.
Terms of Business
We supply solely according to our General Terms and Conditions of Supply and Payment.
We purchase according to our General Terms of Purchase
Other terms of business are not recognized.
Code of Conduct
We conduct our business ethically and in according with the good practices in our industry. Aspects such as safety, human rights, integrity, ethical practices and so on are an inherent part of all serious companies.
It is our company policy not to sign any documents issued by other companies.
This website (www.metu.de) contains the latest information and prices. Older versions are therefore obsolete and automatically lose their validity.
In case of discrepancies the German version prevails.